| View previous topic :: View next topic |
| Author |
Message |
Tim Rogers
Guest
|
 Posted: Thu Jul 17, 2008 2:07 am Post subject: Orange good customer service |
 |
|
Been with Orange for a while but was thinking of moving elsewhere so I had a
rather pleasant experience when ringing them last night.
Presently on £30 200 mins + Unlimited texts + 200 mins for life (from
previous contract) + £8 30 Mb Data bundle. I noticed that Orange are now
offering a £7.50 250 Mb bundle.
Ran them up and a 'offshore' call centre answered. When I asked for the
bundle the nice lady said that she could do better than that. She offered me
600 mins + Unlimited Texts + Unlimited internet (prob 250 Mb limit) + 200
mins for life for £30.
Now if that isn't a bargain I don't know what is!!!!
I know many have been quick to knock Orange but that phone call showed that
all is not lost......!
Tim |
|
| Back to top |
|
 |
| |
Ads |
Advertising
Sponsor
|
|
Steve Terry
Guest
|
| Posted: Thu Jul 17, 2008 5:49 am Post subject: Re: Orange good customer service |
|
|
"Tim Rogers" <nospam@sapm.net> wrote in message
news:6e767rF5o2q0U1@mid.individual.net...
| Quote: |
Been with Orange for a while but was thinking of moving elsewhere so I had
a rather pleasant experience when ringing them last night.
Presently on £30 200 mins + Unlimited texts + 200 mins for life (from
previous contract) + £8 30 Mb Data bundle. I noticed that Orange are now
offering a £7.50 250 Mb bundle.
Ran them up and a 'offshore' call centre answered. When I asked for the
bundle the nice lady said that she could do better than that. She offered
me 600 mins + Unlimited Texts + Unlimited internet (prob 250 Mb limit) +
200 mins for life for £30.
Now if that isn't a bargain I don't know what is!!!!
I know many have been quick to knock Orange but that phone call showed
that all is not lost......!
Tim
Their churn is so bad they are getting desperate to stop customers leaving |
Steve Terry |
|
| Back to top |
|
|
| |
Ads |
Advertising
Sponsor
|
|
Jack Torrence
Guest
|
| Posted: Thu Jul 17, 2008 11:01 am Post subject: Re: Orange good customer service |
|
|
"Tim Rogers" <nospam@sapm.net> wrote in message
news:6e767rF5o2q0U1@mid.individual.net...
| Quote: |
Been with Orange for a while but was thinking of moving elsewhere so I had
a rather pleasant experience when ringing them last night.
Presently on £30 200 mins + Unlimited texts + 200 mins for life (from
previous contract) + £8 30 Mb Data bundle. I noticed that Orange are now
offering a £7.50 250 Mb bundle.
Ran them up and a 'offshore' call centre answered. When I asked for the
bundle the nice lady said that she could do better than that. She offered
me 600 mins + Unlimited Texts + Unlimited internet (prob 250 Mb limit) +
200 mins for life for £30.
Now if that isn't a bargain I don't know what is!!!!
I know many have been quick to knock Orange but that phone call showed
that all is not lost......!
|
Don't get too excited. I wouldn't class throwing everything at a customer to
keep them as an example of good customer service. It's just desperation. |
|
| Back to top |
|
|
| |
Ads |
Advertising
Sponsor
|
|
Steph Davies
Guest
|
| Posted: Thu Jul 17, 2008 2:52 pm Post subject: Re: Orange good customer service |
|
|
On 16 Jul, 22:07, "Tim Rogers" <nos...@sapm.net> wrote:
| Quote: |
Been with Orange for a while but was thinking of moving elsewhere so I had a
rather pleasant experience when ringing them last night.
Presently on £30 200 mins + Unlimited texts + 200 mins for life (from
previous contract) + £8 30 Mb Data bundle. I noticed that Orange are now
offering a £7.50 250 Mb bundle.
Ran them up and a 'offshore' call centre answered. When I asked for the
bundle the nice lady said that she could do better than that. She offered me
600 mins + Unlimited Texts + Unlimited internet (prob 250 Mb limit) + 200
mins for life for £30.
Now if that isn't a bargain I don't know what is!!!!
I know many have been quick to knock Orange but that phone call showed that
all is not lost......!
Tim
|
I'm delighted with The Fruit at the moment after they offered me 1200
minutes, 500 texts, and "unlimited" (250MB) internet for £20/month.
It's for 18 months, not for life, but to be honest there will almost
certainly be something better along by then (particularly on the
internet access front).
I'd previously been paying £51 per month for 750 minutes, 250 texts,
10MB internet...
They are definintely desperate to keep their punters right now so if
you're out of contract, get on the blower! |
|
| Back to top |
|
|
| |
Ads |
Advertising
Sponsor
|
|
Brian A
Guest
|
| Posted: Thu Jul 17, 2008 4:13 pm Post subject: Re: Orange good customer service |
|
|
On Thu, 17 Jul 2008 08:41:59 +0100, "Jack Torrence"
<room217[at]overlook.freeserve.co.uk> wrote:
| Quote: |
"Tim Rogers" <nospam@sapm.net> wrote in message
news:6e767rF5o2q0U1@mid.individual.net...
Been with Orange for a while but was thinking of moving elsewhere so I had
a rather pleasant experience when ringing them last night.
Presently on £30 200 mins + Unlimited texts + 200 mins for life (from
previous contract) + £8 30 Mb Data bundle. I noticed that Orange are now
offering a £7.50 250 Mb bundle.
Ran them up and a 'offshore' call centre answered. When I asked for the
bundle the nice lady said that she could do better than that. She offered
me 600 mins + Unlimited Texts + Unlimited internet (prob 250 Mb limit) +
200 mins for life for £30.
Now if that isn't a bargain I don't know what is!!!!
I know many have been quick to knock Orange but that phone call showed
that all is not lost......!
Don't get too excited. I wouldn't class throwing everything at a customer to
keep them as an example of good customer service. It's just desperation.
What definitely doesn't impress me is the limit of 250MB. '3' do 1GB |
for £5. I get 300mins/300 texts for £10 from Virgin. So the £30 deal
isn't all that good really. The main slice of a tariff is usually
paying for the phone by monthly installments. Once that is paid for,
if you don't want to upgrade your phone, then the tariff can be made
cheaper. Am I right in assuming that the cost to the operator, of
sending a text message is just a fraction of a penny? If so, unless
you are a teenager with an insatiable appetite for sending texts, you
are unlikely to make all that much use of sending texts and, anyway,
there will be a limit under a 'fair use' policy.
The term 'unlimited' should mean just that or be banned from use.
Personally I would much rather see the subsidised phone system cease
and let us have tariffs totally separate from the phones. That way you
could get the best price for the phone you want on the tariff you want
and not have to mess with all the unlocking and operator branding.
I would also like to see regulations such that, at least in Europe,
if you have bought minutes in your own country than you should be able
to continue to use them abroad.
From what I can see '3' is the new Orange. By that I mean that Orange
used to be good, now '3' wears that cap.
---
Remove 'no_spam_' from email address.
--- |
|
| Back to top |
|
|
| |
Ads |
Advertising
Sponsor
|
|
Tim Rogers
Guest
|
| Posted: Thu Jul 17, 2008 9:58 pm Post subject: Re: Orange good customer service |
|
|
"Steph Davies" <spamtrap@puke.co.uk> wrote in message
news:1658ff66-39eb-42bc-9e76-0dda5cf76145@59g2000hsb.googlegroups.com...
On 16 Jul, 22:07, "Tim Rogers" <nos...@sapm.net> wrote:
| Quote: |
Been with Orange for a while but was thinking of moving elsewhere so I had
a
rather pleasant experience when ringing them last night.
Presently on £30 200 mins + Unlimited texts + 200 mins for life (from
previous contract) + £8 30 Mb Data bundle. I noticed that Orange are now
offering a £7.50 250 Mb bundle.
Ran them up and a 'offshore' call centre answered. When I asked for the
bundle the nice lady said that she could do better than that. She offered
me
600 mins + Unlimited Texts + Unlimited internet (prob 250 Mb limit) + 200
mins for life for £30.
Now if that isn't a bargain I don't know what is!!!!
I know many have been quick to knock Orange but that phone call showed
that
all is not lost......!
Tim
|
I'm delighted with The Fruit at the moment after they offered me 1200
minutes, 500 texts, and "unlimited" (250MB) internet for £20/month.
It's for 18 months, not for life, but to be honest there will almost
certainly be something better along by then (particularly on the
internet access front).
I'd previously been paying £51 per month for 750 minutes, 250 texts,
10MB internet...
They are definintely desperate to keep their punters right now so if
you're out of contract, get on the blower!
Well my contract doesn't end until March next year and that's why I was
surprised at the offer I just wanted to change my bundles save 50p and have
more data so it was refreshing to be offered what I was (with no extension
of contract)
So now I am paying £30 a month for 800 mins (I'll never use that), unlimited
texts (send about 800 a month) and 250 Mb Mobile internet (which I will use
only a small proportion of). In addition to that I pay £5 for unlimited
broadband also with Orange.
It doesn't seem too bad!
Maybe they are getting desperate but if customers are happy then why should
I critisise? I am happy and if they don't want to lose another customer by
doing this then who am I to complain?
Tim |
|
| Back to top |
|
|
| |
Ads |
Advertising
Sponsor
|
|
Steve Terry
Guest
|
| Posted: Thu Jul 17, 2008 10:30 pm Post subject: Re: Orange good customer service |
|
|
"Tim Rogers" <nospam@sapm.net> wrote in message
news:6e9c1bF5rghfU1@mid.individual.net...
| Quote: |
"Steph Davies" <spamtrap@puke.co.uk> wrote in message
news:1658ff66-39eb-42bc-9e76-0dda5cf76145@59g2000hsb.googlegroups.com...
On 16 Jul, 22:07, "Tim Rogers" <nos...@sapm.net> wrote:
snip
Maybe they are getting desperate but if customers are happy then why
should I critisise? I am happy and if they don't want to lose another
customer by doing this then who am I to complain?
Tim
Why do you think churn is so high, i'm still waiting to get Oranges email |
registration server to give me back the address i've had for over 10 years,
or even issue any email addy!
FT Orange have succeeded in wrecking all the substance Snooks Orange had,
for image
Steve Terry |
|
| Back to top |
|
|
| |
Ads |
Advertising
Sponsor
|
|
Tim Rogers
Guest
|
| Posted: Thu Jul 17, 2008 11:08 pm Post subject: Re: Orange good customer service |
|
|
"Steve Terry" <gFOURwwk@tesco.net> wrote in message
news:g5nvo1$mt6$1@news.albasani.net...
| Quote: |
"Tim Rogers" <nospam@sapm.net> wrote in message
news:6e9c1bF5rghfU1@mid.individual.net...
"Steph Davies" <spamtrap@puke.co.uk> wrote in message
news:1658ff66-39eb-42bc-9e76-0dda5cf76145@59g2000hsb.googlegroups.com...
On 16 Jul, 22:07, "Tim Rogers" <nos...@sapm.net> wrote:
snip
Maybe they are getting desperate but if customers are happy then why
should I critisise? I am happy and if they don't want to lose another
customer by doing this then who am I to complain?
Tim
Why do you think churn is so high, i'm still waiting to get Oranges email
registration server to give me back the address i've had for over 10
years,
or even issue any email addy!
|
| Quote: |
FT Orange have succeeded in wrecking all the substance Snooks Orange had,
for image
|
To an extent I agree. When I first signed up to Orange in 1996 Orange were
very innovative and I agree that many of these benefits have gone.
However, surely the fact they are trying to keep customers shows that
perhaps they have realised the inadequacies of the past few years and maybe
just maybe are turning the corner.
I am sure there will be times when I will be cross with them but for my
Phone and Broadband they offer the best value for money for MY needs. I did
go with O2 for my phone for about a year (still kept my Orange OVP SIM) but
I found their coverage to be patchy. T-mobile still have ropey coverage
although their web n walk package nearly tempted me away. '3' has been a
possible thought but they didn't have the package I wanted.
Don't get me wrong I've had my moments with Orange. Broadband was very ropey
for a few weeks about a year ago and I had problems signing into 'my
account' to access my mobile phone details but these have been sorted out
within a relatively short amount of time.
I may change my mind but at present find that Orange offer the best value
for money for me.
Tim
|
|
| Back to top |
|
|
| |
Ads |
Advertising
Sponsor
|
|
Woody
Guest
|
| Posted: Thu Jul 17, 2008 11:59 pm Post subject: Re: Orange good customer service |
|
|
"Tim Rogers" <nospam@sapm.net> wrote in message
news:6e9g49F62gg4U1@mid.individual.net...
| Quote: |
"Steve Terry" <gFOURwwk@tesco.net> wrote in message
news:g5nvo1$mt6$1@news.albasani.net...
"Tim Rogers" <nospam@sapm.net> wrote in message
news:6e9c1bF5rghfU1@mid.individual.net...
"Steph Davies" <spamtrap@puke.co.uk> wrote in message
news:1658ff66-39eb-42bc-9e76-0dda5cf76145@59g2000hsb.googlegroups.com...
On 16 Jul, 22:07, "Tim Rogers" <nos...@sapm.net> wrote:
snip
Maybe they are getting desperate but if customers are happy then why
should I critisise? I am happy and if they don't want to lose
another customer by doing this then who am I to complain?
Tim
Why do you think churn is so high, i'm still waiting to get Oranges
email
registration server to give me back the address i've had for over 10
years,
or even issue any email addy!
FT Orange have succeeded in wrecking all the substance Snooks Orange
had,
for image
To an extent I agree. When I first signed up to Orange in 1996 Orange
were very innovative and I agree that many of these benefits have
gone.
However, surely the fact they are trying to keep customers shows that
perhaps they have realised the inadequacies of the past few years and
maybe just maybe are turning the corner.
I am sure there will be times when I will be cross with them but for
my Phone and Broadband they offer the best value for money for MY
needs. I did go with O2 for my phone for about a year (still kept my
Orange OVP SIM) but I found their coverage to be patchy. T-mobile
still have ropey coverage although their web n walk package nearly
tempted me away. '3' has been a possible thought but they didn't have
the package I wanted.
Don't get me wrong I've had my moments with Orange. Broadband was very
ropey for a few weeks about a year ago and I had problems signing into
'my account' to access my mobile phone details but these have been
sorted out within a relatively short amount of time.
I may change my mind but at present find that Orange offer the best
value for money for me.
Tim
|
Would not disagree about O2 and T-Mob, but you have clearly never used
Vodafone. Now THAT is a system!
--
Woody
harrogate three at ntlworld dot com |
|
| Back to top |
|
|
| |
Ads |
Advertising
Sponsor
|
|
alexd
Guest
|
| Posted: Fri Jul 18, 2008 1:54 am Post subject: Re: Orange good customer service |
|
|
On Thu, 17 Jul 2008 11:13:26 +0000, Brian A wrote:
| Quote: |
Personally I would much rather see the subsidised
phone system cease and let us have tariffs totally separate from the
phones. That way you could get the best price for the phone you want on
the tariff you want and not have to mess with all the unlocking and
operator branding.
|
You can buy unbranded, unlocked, unsubsidised handsets, right now. You
can buy short-term contracts and PAYG SIMs without handsets, right now.
What part of the puzzle am I missing?
| Quote: |
I would also like to see regulations such that, at
least in Europe, if you have bought minutes in your own country than you
should be able to continue to use them abroad.
From what I can see '3' is the new Orange. By that I mean that Orange
used to be good, now '3' wears that cap.
|
Well there you go. The fact that you can choose a better operator that
lets you roam on their network abroad for the same price at home proves
that that kind of regulation isn't necessary.
--
<http://ale.cx/> (AIM:troffasky) (UnSoEsNpEaTm@ale.cx)
21:50:58 up 6 days, 25 min, 3 users, load average: 0.10, 0.09, 0.08
Convergence, n: The act of using separate DSL circuits for voice and data |
|
| Back to top |
|
|
| |
Ads |
Advertising
Sponsor
|
|
|
|
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
|
73 Attacks blocked
Powered by phpBB © 2001, 2005 phpBB Group
|
FAQ
Search
Memberlist
Usergroups
Register
Profile
Log in to check your private messages
Log in
