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Eeyore
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 Posted: Wed Jul 16, 2008 3:22 am Post subject: Well a TINY (constrained) word in favour of Tiscali for a ch |
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My neighbour signed up to their 8Mbps service early this year plus free
calls etc i.e 100% LLU. He had nearly 2 months of HELL with both phone
and broadband cutting in and out.
I noticed his router stats showed only 2272kbps DS and 256 kbps US
however.
Having FINALLY found a number to contact them on that wasn't a hi-cost
0845 one I spoke to a chap in Bombay who put matters right (he even gave
me his real Indian name !) and it's now 6144 kbps DS and 448 kbps US. He
also passed me on to his manager to whom I expressed my complaint about
the previous poor service.
OK, not stunning but a certain improvement.
Graham |
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naza
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| Posted: Wed Jul 16, 2008 3:22 am Post subject: Re: Well a TINY (constrained) word in favour of Tiscali for |
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On 15 Jul, 23:22, Eeyore <rabbitsfriendsandrelati...@hotmail.com>
wrote:
| Quote: |
My neighbour signed up to their 8Mbps service early this year plus free
calls etc i.e 100% LLU. He had nearly 2 months of HELL with both phone
and broadband cutting in and out.
I noticed his router stats showed only 2272kbps DS and 256 kbps US
however.
Having FINALLY found a number to contact them on that wasn't a hi-cost
0845 one I spoke to a chap in Bombay who put matters right (he even gave
me his real Indian name !) and it's now 6144 kbps DS and 448 kbps US. He
also passed me on to his manager to whom I expressed my complaint about
the previous poor service.
OK, not stunning but a certain improvement.
Graham
|
I assume that you maxed out his line? However I think you let them off
lightly for two months of hell. Sky did mess me around when they only
did TV once for a matter of weeks and I got 6 months free subscription
from them as compensation. It was maybe I bit of a mess up on the
billing side, they charged me £600 and then cut my service off, god
knows what they were thinking. |
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Mike P
Guest
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| Posted: Wed Jul 16, 2008 11:05 am Post subject: Re: Well a TINY (constrained) word in favour of Tiscali for |
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naza wrote:
| Quote: |
On 15 Jul, 23:22, Eeyore <rabbitsfriendsandrelati...@hotmail.com
wrote:
My neighbour signed up to their 8Mbps service early this year plus
free calls etc i.e 100% LLU. He had nearly 2 months of HELL with
both phone and broadband cutting in and out.
I noticed his router stats showed only 2272kbps DS and 256 kbps US
however.
Having FINALLY found a number to contact them on that wasn't a
hi-cost 0845 one I spoke to a chap in Bombay who put matters right
(he even gave me his real Indian name !) and it's now 6144 kbps DS
and 448 kbps US. He also passed me on to his manager to whom I
expressed my complaint about the previous poor service.
OK, not stunning but a certain improvement.
Graham
I assume that you maxed out his line? However I think you let them off
lightly for two months of hell.
|
Yes, I think you/he let the off very lightly. I'd have waited oh, about a
week. Just like I did when I switched to The Post office. Sod Tiscali, they
are a load of cowboys. I hope you've got your neighbour to demand a refund
for at least those two months.
Mike P |
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Eeyore
Guest
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| Posted: Wed Jul 16, 2008 4:33 pm Post subject: Re: Well a TINY (constrained) word in favour of Tiscali for |
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Mike P wrote:
| Quote: |
naza wrote:
On 15 Jul, 23:22, Eeyore <rabbitsfriendsandrelati...@hotmail.com
wrote:
My neighbour signed up to their 8Mbps service early this year plus
free calls etc i.e 100% LLU. He had nearly 2 months of HELL with
both phone and broadband cutting in and out.
I noticed his router stats showed only 2272kbps DS and 256 kbps US
however.
Having FINALLY found a number to contact them on that wasn't a
hi-cost 0845 one I spoke to a chap in Bombay who put matters right
(he even gave me his real Indian name !) and it's now 6144 kbps DS
and 448 kbps US. He also passed me on to his manager to whom I
expressed my complaint about the previous poor service.
OK, not stunning but a certain improvement.
Graham
I assume that you maxed out his line? However I think you let them off
lightly for two months of hell.
Yes, I think you/he let the off very lightly. I'd have waited oh, about a
week. Just like I did when I switched to The Post office. Sod Tiscali, they
are a load of cowboys. I hope you've got your neighbour to demand a refund
for at least those two months.
|
I know he did make a claim. I INSISTED he did, not least because he ran up huge
mobile bills in absence of his previously BT land line.
He's a very mild-mannered guy but boy, did Tiscali annoy him. So many promises
to return calls and never a single one honoured.
Setting his line to fixed 2 Mbps instead of the promised 'max' was the icing on
the cake. I finally persuaded him to let me give them a gentle roasting about
that yesterday, and it is much faster now.
But honestly, how many more people are being conned like this ?
Graham |
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Mike P
Guest
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| Posted: Wed Jul 16, 2008 4:41 pm Post subject: Re: Well a TINY (constrained) word in favour of Tiscali for |
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Eeyore wrote:
| Quote: |
Mike P wrote:
naza wrote:
On 15 Jul, 23:22, Eeyore <rabbitsfriendsandrelati...@hotmail.com
wrote:
My neighbour signed up to their 8Mbps service early this year plus
free calls etc i.e 100% LLU. He had nearly 2 months of HELL with
both phone and broadband cutting in and out.
I noticed his router stats showed only 2272kbps DS and 256 kbps US
however.
Having FINALLY found a number to contact them on that wasn't a
hi-cost 0845 one I spoke to a chap in Bombay who put matters right
(he even gave me his real Indian name !) and it's now 6144 kbps DS
and 448 kbps US. He also passed me on to his manager to whom I
expressed my complaint about the previous poor service.
OK, not stunning but a certain improvement.
Graham
I assume that you maxed out his line? However I think you let them
off lightly for two months of hell.
Yes, I think you/he let the off very lightly. I'd have waited oh,
about a week. Just like I did when I switched to The Post office.
Sod Tiscali, they are a load of cowboys. I hope you've got your
neighbour to demand a refund for at least those two months.
I know he did make a claim. I INSISTED he did, not least because he
ran up huge mobile bills in absence of his previously BT land line.
He's a very mild-mannered guy but boy, did Tiscali annoy him. So many
promises to return calls and never a single one honoured.
|
Yes, I had that too. Or, they'd insist on calling me when I was at work,
which was no use at all trying to troubleshoot a problem at home. The
problem was in the street box, as I told them originally but they failed to
listen to me, instead insisting repeatedly it was my router. Repeatedly
wishing me a happy day and all other sorts of happy felicitations *really*
began to piss me off. I found the best way of getting something done was to
start off by saying to the support person "this isn't a personal attack on
you, and it's not your fault but..." then ranting like f**k at them.,
repeatedly, on the hour, every hour until they did something about it. Once
I switched to that approach, it took less than 24 hours to fix.
| Quote: |
Setting his line to fixed 2 Mbps instead of the promised 'max' was
the icing on the cake. I finally persuaded him to let me give them a
gentle roasting about that yesterday, and it is much faster now.
But honestly, how many more people are being conned like this ?
|
Before I moved, I upgraded to Max, my speed dropped from 2.5mpbs to 1.6mbps.
I spoke to them and they said I could not get more than 2mbps. I then moved
house and they could just not get it working, so I binned them off. So far,
as I've said in an earlier post, the Postoffice unlimited broadband has been
stable at 6mpbs and the support has been excellent.
Mike P |
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