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No Virgin coverage, can i get out of contract?

 
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jasemac1
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PostPosted: Mon Jul 14, 2008 11:04 pm    Post subject: No Virgin coverage, can i get out of contract? Reply with quote

Hi Guys (and Gals)

I`m on a 12 month Virgin contract with 6 months remaining. I moved
house a few monthes ago and can not get any reception at all in my
area, i have rang Virgin to see if there is anything that i can do to
get out of my contract, but they pretty much just said TUFF!

Does anybody know if there is a way i can get out of it? Im paying £30
per month and last month i did not make 1 call!!!

Doesn`t seem right that i am paying for a service that they can not
provide.

Any help would be great please.


Jason




--
jasemac1
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Jon
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PostPosted: Tue Jul 15, 2008 12:25 am    Post subject: Re: No Virgin coverage, can i get out of contract? Reply with quote

In article <jasemac1.2c153cf@mobilebanter.co.uk>,
jasemac1.2c153cf@mobilebanter.co.uk says...
Quote:

Hi Guys (and Gals)

I`m on a 12 month Virgin contract with 6 months remaining. I moved
house a few monthes ago and can not get any reception at all in my
area, i have rang Virgin to see if there is anything that i can do to
get out of my contract, but they pretty much just said TUFF!

Does anybody know if there is a way i can get out of it? Im paying £30
per month and last month i did not make 1 call!!!

Unless Virgin have breached their terms they are within their rights to
hold you to the contract. It's not their fault you moved house. You will
find a clause in the contract along the lines of "due to the nature of
cellular radio networks we cannot gaurantee receiption in any given
area".

Quote:
Doesn`t seem right that i am paying for a service that they can not
provide.

It was your choice to move house.
--
Regards
Jon
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Steve Terry
Guest





PostPosted: Tue Jul 15, 2008 12:27 am    Post subject: Re: No Virgin coverage, can i get out of contract? Reply with quote

"jasemac1" <jasemac1.2c153cf@mobilebanter.co.uk> wrote in message
news:jasemac1.2c153cf@mobilebanter.co.uk...
Quote:

Hi Guys (and Gals)
I`m on a 12 month Virgin contract with 6 months remaining. I moved
house a few monthes ago and can not get any reception at all in my
area, i have rang Virgin to see if there is anything that i can do to
get out of my contract, but they pretty much just said TUFF!
Does anybody know if there is a way i can get out of it? Im paying £30
per month and last month i did not make 1 call!!!
Doesn`t seem right that i am paying for a service that they can not
provide.
Any help would be great please.
Jason


You should be able to down tariff to a minimum tariff.


Does anyone know how long it is now before you can down tariff on Virgin
contract?

Steve Terry
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xCx
Guest





PostPosted: Tue Jul 15, 2008 2:44 am    Post subject: Re: No Virgin coverage, can i get out of contract? Reply with quote

jasemac1 wrote:
Quote:
Hi Guys (and Gals)

I`m on a 12 month Virgin contract with 6 months remaining. I moved
house a few monthes ago and can not get any reception at all in my
area, i have rang Virgin to see if there is anything that i can do to
get out of my contract, but they pretty much just said TUFF!

Does anybody know if there is a way i can get out of it? Im paying £30
per month and last month i did not make 1 call!!!

Doesn`t seem right that i am paying for a service that they can not
provide.

Any help would be great please.


Jason





It's a ball ache but write to them, address the letter to their customer
relations department, explain the situation to them and that you
understand it's not their fault you moved house, but to have no
reception and have to take out another contract is just an expensve you
can't afford at this time yadda yadda blah blah.

Worked for me with O2.
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