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ianh
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 Posted: Mon Jul 14, 2008 10:50 am Post subject: BT Damm Braodband RANT |
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does anybody have a number for BT Broadband that can short cut the
call to the sub continent.
4 weeks without BB now... and just had second $40.00 call of the day
trying to find out what is happening.
Same old script -- 15+ min call -- same procedures |
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^^artnada^^
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| Posted: Mon Jul 14, 2008 4:15 pm Post subject: Re: BT Damm Braodband RANT |
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ianh wrote:
| Quote: |
does anybody have a number for BT Broadband that can short cut the
call to the sub continent.
4 weeks without BB now... and just had second $40.00 call of the day
trying to find out what is happening.
Same old script -- 15+ min call -- same procedures
|
Lol you've put up with no BB for 4 weeks....and you're STILL a customer of
thiers??? If that were me I would have been gone on the 7th day. No
questions, no ifs nor buts.
Get rid of them and goto another service that is willing to sort your
problem out. |
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David
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| Posted: Mon Jul 14, 2008 4:19 pm Post subject: Re: BT Damm Braodband RANT |
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"ianh" <ihenderson3@btinternet.com> wrote in message
news:7eaa62f7-2f9e-4fa1-86fa-25cd908efc23@t54g2000hsg.googlegroups.com...
| Quote: |
does anybody have a number for BT Broadband that can short cut the
call to the sub continent.
4 weeks without BB now... and just had second $40.00 call of the day
trying to find out what is happening.
Same old script -- 15+ min call -- same procedures
|
This is a good site to get alternative numbers, but I not know if a 01 or 02
number will not or will transfer to India.
http://www.saynoto0870.com/
Note it for futur, I use it to get 0800 numbers rather than use 0845 etc.
Yes it is pain talking to India I just can't tell what they are saying never
mind the lack of correct information.
--
Regards,
David |
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SJP
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| Posted: Mon Jul 14, 2008 6:36 pm Post subject: Re: BT Damm Braodband RANT |
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"ianh" <ihenderson3@btinternet.com> wrote in message
news:7eaa62f7-2f9e-4fa1-86fa-25cd908efc23@t54g2000hsg.googlegroups.com...
| Quote: |
does anybody have a number for BT Broadband that can short cut the
call to the sub continent.
4 weeks without BB now... and just had second $40.00 call of the day
trying to find out what is happening.
Same old script -- 15+ min call -- same procedures
|
Why is it costing you anything?
Is you telephone line working ok? If yes dial 0800 111 4567 |
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Nicola Redwood
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| Posted: Mon Jul 14, 2008 10:59 pm Post subject: Re: BT Damm Braodband RANT |
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"ianh" <ihenderson3@btinternet.com> wrote in message
news:7eaa62f7-2f9e-4fa1-86fa-25cd908efc23@t54g2000hsg.googlegroups.com...
| Quote: |
does anybody have a number for BT Broadband that can short cut the
call to the sub continent.
4 weeks without BB now... and just had second $40.00 call of the day
trying to find out what is happening.
Same old script -- 15+ min call -- same procedures
|
BT Wholesale BB Customer Assurance has gone over to India now a well
Can hardly hear them most of the time. Not had a problem with language yet
though, but I do go slowly and speak clearly
I can only sympathise and urge you to consider migrating - I certainly did
that and voted with my feet |
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Guest
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| Posted: Tue Jul 15, 2008 1:21 am Post subject: Re: BT Damm Braodband RANT |
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On Mon, 14 Jul 2008 14:36:00 +0100, "SJP" <someone@somewhere.invalid>
wrote:
| Quote: |
"ianh" <ihenderson3@btinternet.com> wrote in message
news:7eaa62f7-2f9e-4fa1-86fa-25cd908efc23@t54g2000hsg.googlegroups.com...
does anybody have a number for BT Broadband that can short cut the
call to the sub continent.
4 weeks without BB now... and just had second $40.00 call of the day
trying to find out what is happening.
Same old script -- 15+ min call -- same procedures
Why is it costing you anything?
|
And why is it in $$$$$'s |
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ianh
Guest
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| Posted: Tue Jul 15, 2008 2:45 am Post subject: Re: BT Damm Braodband RANT |
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n 14 Jul, 21:21, anyhtinguwant@anywhereuwanttogoto wrote:
| Quote: |
On Mon, 14 Jul 2008 14:36:00 +0100, "SJP" <some...@somewhere.invalid
wrote:
"ianh" <ihenders...@btinternet.com> wrote in message
news:7eaa62f7-2f9e-4fa1-86fa-25cd908efc23@t54g2000hsg.googlegroups.com...
does anybody have a number for BT Broadband that can short cut the
call to the sub continent.
4 weeks without BB now... and just had second $40.00 call of the day
trying to find out what is happening.
Same old script -- 15+ min call -- same procedures
Why is it costing you anything?
And why is it in $$$$$'s
|
Sadly i work away from home a lot and my wife runs our buisness using
the BB from the farm.
So currently i am in Miami and pulling emails on my lap top and then
skypeout back to farm....but earlier made mistake of using my US cell
to call BT 20 mins of wasted time and $30 of calling time --- followed
up by 43 mins of skype to the same number ---- and still nothing.
how do i find out other ISPs that are available on our exchange ---
very rural 01874 636xxx Sennybridge in rural wales... |
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SJP
Guest
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| Posted: Tue Jul 15, 2008 10:36 am Post subject: Re: BT Damm Braodband RANT |
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"ianh" <ihenderson3@btinternet.com> wrote in message
news:dd725d9e-6d74-4008-9dec-b2f1593b869e@k13g2000hse.googlegroups.com...
| Quote: |
n 14 Jul, 21:21, anyhtinguwant@anywhereuwanttogoto wrote:
On Mon, 14 Jul 2008 14:36:00 +0100, "SJP" <some...@somewhere.invalid
wrote:
"ianh" <ihenders...@btinternet.com> wrote in message
news:7eaa62f7-2f9e-4fa1-86fa-25cd908efc23@t54g2000hsg.googlegroups.com...
does anybody have a number for BT Broadband that can short cut the
call to the sub continent.
4 weeks without BB now... and just had second $40.00 call of the day
trying to find out what is happening.
Same old script -- 15+ min call -- same procedures
Why is it costing you anything?
And why is it in $$$$$'s
Sadly i work away from home a lot and my wife runs our buisness using
the BB from the farm.
So currently i am in Miami and pulling emails on my lap top and then
skypeout back to farm....but earlier made mistake of using my US cell
to call BT 20 mins of wasted time and $30 of calling time --- followed
up by 43 mins of skype to the same number ---- and still nothing.
how do i find out other ISPs that are available on our exchange ---
very rural 01874 636xxx Sennybridge in rural wales...
|
Sorry to say your wife needs to ring up and go through the series of tests
they will want her to do.
For info on other ISP's on Sennybridge try
http://www.samknows.com/broadband/exchange/SWSVB |
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ianh
Guest
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| Posted: Tue Jul 15, 2008 11:54 am Post subject: Re: BT Damm Braodband RANT |
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On 15 Jul, 06:36, "SJP" <some...@somewhere.invalid> wrote:
| Quote: |
"ianh" <ihenders...@btinternet.com> wrote in message
news:dd725d9e-6d74-4008-9dec-b2f1593b869e@k13g2000hse.googlegroups.com...
n 14 Jul, 21:21, anyhtinguwant@anywhereuwanttogoto wrote:
On Mon, 14 Jul 2008 14:36:00 +0100, "SJP" <some...@somewhere.invalid
wrote:
"ianh" <ihenders...@btinternet.com> wrote in message
news:7eaa62f7-2f9e-4fa1-86fa-25cd908efc23@t54g2000hsg.googlegroups.com...
does anybody have a number for BT Broadband that can short cut the
call to the sub continent.
4 weeks without BB now... and just had second $40.00 call of the day
trying to find out what is happening.
Same old script -- 15+ min call -- same procedures
Why is it costing you anything?
And why is it in $$$$$'s
Sadly i work away from home a lot and my wife runs our buisness using
the BB from the farm.
So currently i am in Miami and pulling emails on my lap top and then
skypeout back to farm....but earlier made mistake of using my US cell
to call BT 20 mins of wasted time and $30 of calling time --- followed
up by 43 mins of skype to the same number ---- and still nothing.
how do i find out other ISPs that are available on our exchange ---
very rural 01874 636xxx Sennybridge in rural wales...
Sorry to say your wife needs to ring up and go through the series of tests
they will want her to do.
For info on other ISP's on Sennybridge tryhttp://www.samknows.com/broadband/exchange/SWSVB- Hide quoted text -
- Show quoted text -
|
thanks --- so it looks like BT is only option on our exchange....
anybody have any experiance of a backup 3g or GPRS link to a lAN as a
back up...
I expanded my experiance in discovering that i could access email via
mobile all be it rather slowly.
regards |
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ianh
Guest
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| Posted: Tue Jul 15, 2008 5:22 pm Post subject: Re: BT Damm Braodband RANT |
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Latest update
BT openworld engineer left message at home today...
he had traced signal from Exchange to location 1mile from exchange ---
but had run out of time and we need to contact the ISP to allocate
more time to find fault.
apparently he is only allocated 2 hours to find fault.
needless to say the line works as a POTS line perfectly nice and clean
with no noise...
so its back on the phones shortly to the sub continent..
one thourght i have is as we have two lines to farm to try another isp
on the line without adsl and get a load balancing switch...
but as lines are supplied by open reach is it going to make a
difference. |
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ianh
Guest
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| Posted: Tue Jul 15, 2008 5:38 pm Post subject: Re: BT Damm Braodband RANT |
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On 15 Jul, 18:22, ianh <ihenders...@btinternet.com> wrote:
| Quote: |
Latest update
BT openworld engineer left message at home today...
he had traced signal from Exchange to location 1mile from exchange ---
but had run out of time and we need to contact the ISP to allocate
more time to find fault.
apparently he is only allocated 2 hours to find fault.
needless to say the line works as a POTS line perfectly nice and clean
with no noise...
so its back on the phones shortly to the sub continent..
one thourght i have is as we have two lines to farm to try another isp
on the line without adsl and get a load balancing switch...
but as lines are supplied by open reach is it going to make a
difference.
|
Update ---- Order placed with IDnet for trial on 2nd line ---- fingers
crossed |
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Nightowl
Guest
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| Posted: Tue Jul 15, 2008 6:00 pm Post subject: Re: BT Damm Braodband RANT |
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ianh <ihenderson3@btinternet.com> wrote on Tue, 15 Jul 2008:
| Quote: |
thanks --- so it looks like BT is only option on our exchange....
|
I think you're misunderstanding, Ian. BT Wholesale's ADSLMax is the only
option at your exchange, but that's very different from having to put up
with BT the ISP and its notoriously poor service.
You should be able to switch to any ISP that uses Max. Zen and IDNet are
two very good, reliable providers that have UK helpdesks and I'm sure
you'll get a lot of other recommendations here  , depending on what
you need and how much you want to spend.
You could also have a look at http://www.thinkbroadband.com/ for info,
comparisons and user ratings of many ISPs. If you like the look of any
of them, visit their broadband home page; there's usually a checker
where you can enter your phone number to be sure they can supply you,
but as you're on an ADSL-enabled exchange this shouldn't be a problem.
Let us know how you get on
--
Nightowl |
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Nigel Cliffe
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| Posted: Tue Jul 15, 2008 9:59 pm Post subject: Re: BT Damm Braodband RANT |
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ianh wrote:
As with anyone in a semi rural or rural location. But, as Nightowl said,
that is a BT-Wholesale provided ADSL service. Your choice of Broadband
provider is several hundred, with vastly different service levels, speeds,
restrictions and prices.
If wanting high reliability with decent UK support, several to choose from,
and probably no more expensive than the BT-Retail provided service you
currently have.
You need a MAC code from the existing provider to migrate, and you might
need a new home router if you have the BT "HomeHub" unit (it can be hacked
to move away from BT Broadband, but as its security is weak anyway, I'd get
something else). My wireless router was ~£50.
| Quote: |
anybody have any experiance of a backup 3g or GPRS link to a lAN as a
back up...
|
I use a PAYG phone from Vodafone for occaisional access when travelling in
the UK. Its far from the cheapest if used regularly (£1/day for sane amount
of data), but for me it costs in easily for me with about £40 per year of
PAYG top-ups. Its good enough to read websites and email on a webmail
interface and type short replies.
I can get a data link via bluetooth from my computer to phone and hence GPRS
data; done once to prove it worked, but not needed in anger.
Data from abroad would be criminally expensive, instead stick to voice calls
which at least have EU caps on the extortionate rates.
I know others who have 3G data contracts, but those don't cost in for me.
regards,
- Nigel
--
Nigel Cliffe,
Webmaster at http://www.2mm.org.uk/ |
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Graham J
Guest
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| Posted: Tue Jul 15, 2008 11:01 pm Post subject: Re: BT Damm Braodband RANT |
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"ianh" <ihenderson3@btinternet.com> wrote in message
news:6e6a449f-538e-4d93-b856-dcbc0d5fe365@d45g2000hsc.googlegroups.com...
| Quote: |
On 15 Jul, 18:22, ianh <ihenders...@btinternet.com> wrote:
Latest update
BT openworld engineer left message at home today...
he had traced signal from Exchange to location 1mile from exchange ---
but had run out of time and we need to contact the ISP to allocate
more time to find fault.
apparently he is only allocated 2 hours to find fault.
needless to say the line works as a POTS line perfectly nice and clean
with no noise...
so its back on the phones shortly to the sub continent..
one thourght i have is as we have two lines to farm to try another isp
on the line without adsl and get a load balancing switch...
but as lines are supplied by open reach is it going to make a
difference.
Update ---- Order placed with IDnet for trial on 2nd line ---- fingers
crossed
|
The correct equipment to achieve load balancing is a router. The new Vigor
2820 series are good for this, one WAN port is ADSL, the other erthenet.
The ehternet port requires an ADSL modem, such as the Vigor 110.
Your earlier point; it is the quality of the ISP that is the key issue, not
the fact that lines are actually supplied by BT Openreach.
--
Graham J |
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ianh
Guest
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| Posted: Wed Jul 16, 2008 7:27 pm Post subject: Re: BT Damm Braodband RANT |
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On 15 Jul, 19:01, "Graham J" <gra...@nospam.zen.co.uk> wrote:
| Quote: |
"ianh" <ihenders...@btinternet.com> wrote in message
news:6e6a449f-538e-4d93-b856-dcbc0d5fe365@d45g2000hsc.googlegroups.com...
On 15 Jul, 18:22, ianh <ihenders...@btinternet.com> wrote:
Latest update
BT openworld engineer left message at home today...
he had traced signal from Exchange to location 1mile from exchange ---
but had run out of time and we need to contact the ISP to allocate
more time to find fault.
apparently he is only allocated 2 hours to find fault.
needless to say the line works as a POTS line perfectly nice and clean
with no noise...
so its back on the phones shortly to the sub continent..
one thourght i have is as we have two lines to farm to try another isp
on the line without adsl and get a load balancing switch...
but as lines are supplied by open reach is it going to make a
difference.
Update ---- Order placed with IDnet for trial on 2nd line ---- fingers
crossed
The correct equipment to achieve load balancing is a router. The new Vigor
2820 series are good for this, one WAN port is ADSL, the other erthenet.
The ehternet port requires an ADSL modem, such as the Vigor 110.
Your earlier point; it is the quality of the ISP that is the key issue, not
the fact that lines are actually supplied by BT Openreach.
--
Graham J- Hide quoted text -
- Show quoted text -
|
Thanks for advice.
Idnet People are nice...answer by email as well.
So purchased 2 adslnation filtered faceplates and a Xmodem
and a Lynksys RV042 to load share the 2 lines until I get tired of BT
-- then it might goto GPRS as a backup
thanks for assistance and advice...
will update when i get back to uk and try kit.. |
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