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Andy Pandy
Guest
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 Posted: Fri Jul 11, 2008 2:47 am Post subject: Two ADSL lines - only one works at a time! |
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|
I've got two phone lines, both enter the house down the same cable from the BT
pole.
Until recently I only had ADSL on one of the lines, and everything worked fine.
I've now got ADSL on the other line, but I've found that I can only use one at a
time!
The new ADSL seems to work fine provided the router on the other line is
switched off! As soon as I switch it on, ADSL drops on the other line! And yes
they are definitely plugged into separate phone lines. Voice is fine on both
lines.
Any ideas? I've tried the test socket but it's the same there.
The two phone lines are with different telcos, so I guess it could turn into a
pissing contest...
TIA,
Andy |
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Graham J
Guest
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| Posted: Fri Jul 11, 2008 3:21 am Post subject: Re: Two ADSL lines - only one works at a time! |
|
|
"Andy Pandy" <spam8times@wonderful.spam.invalid> wrote in message
news:6dnebuF3fcvtU1@mid.individual.net...
| Quote: |
I've got two phone lines, both enter the house down the same cable from
the BT
pole.
Until recently I only had ADSL on one of the lines, and everything worked
fine.
I've now got ADSL on the other line, but I've found that I can only use
one at a
time!
The new ADSL seems to work fine provided the router on the other line is
switched off! As soon as I switch it on, ADSL drops on the other line! And
yes
they are definitely plugged into separate phone lines. Voice is fine on
both
lines.
Any ideas? I've tried the test socket but it's the same there.
The two phone lines are with different telcos, so I guess it could turn
into a
pissing contest...
|
But who provides the ADSL services? Are they different ISPs, or the same?
Test both from their respective master sockets, and report any failures to
the (respective) ISPs. If the ISPs are competent they will get BT to to
investigate.
(I have two separate phone lines - both with BT - each with a different
ISP - Zen and Demon - and both work fine. However whenever a BT technician
is seen working in the village he can usually break both our phone
services - along with those of about 20 other people - so the concept of
having two phone lines and two ISPs hasn't actually improved the overall
reliability!)
--
Graham J |
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Richard Tobin
Guest
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| Posted: Fri Jul 11, 2008 3:47 am Post subject: Re: Two ADSL lines - only one works at a time! |
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|
In article <6dnebuF3fcvtU1@mid.individual.net>,
Andy Pandy <spam8times@wonderful.spam.invalid> wrote:
| Quote: |
The new ADSL seems to work fine provided the router on the other line is
switched off! As soon as I switch it on, ADSL drops on the other line! And yes
they are definitely plugged into separate phone lines.
|
You don't have both routers configured for the same account, do you?
-- Richard
--
Please remember to mention me / in tapes you leave behind. |
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Jim Crowther
Guest
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| Posted: Fri Jul 11, 2008 7:58 pm Post subject: Re: Two ADSL lines - only one works at a time! |
|
|
In uk.telecom.broadband, on Thu, 10 Jul 2008 22:47:36, Andy Pandy wrote:
| Quote: |
I've got two phone lines, both enter the house down the same cable from
the BT pole.
Until recently I only had ADSL on one of the lines, and everything
worked fine. I've now got ADSL on the other line, but I've found that I
can only use one at a time!
|
I have two phone lines, with ADSL on both, all with different suppliers.
No problems. Both NTE5's are side by side, they both have filtered
faceplates.
| Quote: |
The new ADSL seems to work fine provided the router on the other line
is
switched off! As soon as I switch it on, ADSL drops on the other line!
And yes
they are definitely plugged into separate phone lines. Voice is fine on
both lines.
Any ideas? I've tried the test socket but it's the same there.
The two phone lines are with different telcos, so I guess it could turn
into a pissing contest...
|
The pertinent point here is that a router loses sync when another router
is turned on and vice versa - could be noisy power supplies. Try
separating the routers and their supplies as far apart as possible.
--
Jim Crowther |
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Andy Pandy
Guest
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| Posted: Fri Jul 11, 2008 9:56 pm Post subject: Re: Two ADSL lines - only one works at a time! |
|
|
"Graham J" <graham@nospam.zen.co.uk> wrote in message
news:48768b77$0$26082$db0fefd9@news.zen.co.uk...
| Quote: |
I've got two phone lines, both enter the house down the same cable from
the BT
pole.
Until recently I only had ADSL on one of the lines, and everything worked
fine.
I've now got ADSL on the other line, but I've found that I can only use
one at a
time!
The new ADSL seems to work fine provided the router on the other line is
switched off! As soon as I switch it on, ADSL drops on the other line! And
yes
they are definitely plugged into separate phone lines. Voice is fine on
both
lines.
Any ideas? I've tried the test socket but it's the same there.
The two phone lines are with different telcos, so I guess it could turn
into a
pissing contest...
But who provides the ADSL services? Are they different ISPs, or the same?
|
Different, I think. One's a company line, paid for by work so haven't got a clue
who it is. The other (new one) is TalkTalk.
| Quote: |
Test both from their respective master sockets, and report any failures to
the (respective) ISPs. If the ISPs are competent they will get BT to to
investigate.
|
On the company line (the one I've had ADSL for ages on) I never have a problem.
On the TT line I unplugged the bottom faceplate from the master socket and
plugged into the test socket and it makes no difference.
However, I'm not entirely sure this actually is the master socket. It looks like
one, and has a test socket, but there are no capacitors in it. And when I take
the bottom half of the faceplate off, most of the extensions in the house still
work. So clearly the extension wiring is not isolated, so there could be a fault
in the extension wiring.
When the company line was put in many years ago (before ADSL was even
available), I got a new double socket, I opened this and it has capacitors for
both lines, but no test socket. I'm not sure whether this is actually the
master socket for both lines?
| Quote: |
(I have two separate phone lines - both with BT - each with a different
ISP - Zen and Demon - and both work fine. However whenever a BT technician
is seen working in the village he can usually break both our phone
services - along with those of about 20 other people - so the concept of
having two phone lines and two ISPs hasn't actually improved the overall
reliability!)
|
I wasn't after resilience - just the separation of work use and personal use.
The kids are getting into high bandwidth applications and work might start
whinging if too many GB are downloaded per month on the work line!
--
Andy |
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Andy Pandy
Guest
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| Posted: Fri Jul 11, 2008 9:57 pm Post subject: Re: Two ADSL lines - only one works at a time! |
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|
"Richard Tobin" <richard@cogsci.ed.ac.uk> wrote in message
news:g563i5$1tpt$1@pc-news.cogsci.ed.ac.uk...
| Quote: |
In article <6dnebuF3fcvtU1@mid.individual.net>,
Andy Pandy <spam8times@wonderful.spam.invalid> wrote:
The new ADSL seems to work fine provided the router on the other line is
switched off! As soon as I switch it on, ADSL drops on the other line! And
yes
they are definitely plugged into separate phone lines.
You don't have both routers configured for the same account, do you?
|
Nope - completely different.
--
Andy |
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Andy Pandy
Guest
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| Posted: Fri Jul 11, 2008 10:07 pm Post subject: Re: Two ADSL lines - only one works at a time! |
|
|
"Jim Crowther" <Don't_bother@blackhole.do-not-spam.me.uk> wrote in message
news:LhDPhtR9T3dIFwh0@nospam.at.my.choice.of.UID.invalid...
| Quote: |
I've got two phone lines, both enter the house down the same cable from
the BT pole.
Until recently I only had ADSL on one of the lines, and everything
worked fine. I've now got ADSL on the other line, but I've found that I
can only use one at a time!
I have two phone lines, with ADSL on both, all with different suppliers.
No problems. Both NTE5's are side by side, they both have filtered
faceplates.
|
I have an NTE5 for one of the lines but not the other. I'm not even sure the
NTE5 socket still is the master (it would have been originally, but may have
changed when the second lines was put in - as per my other post).
| Quote: |
The new ADSL seems to work fine provided the router on the other line
is
switched off! As soon as I switch it on, ADSL drops on the other line!
And yes
they are definitely plugged into separate phone lines. Voice is fine on
both lines.
Any ideas? I've tried the test socket but it's the same there.
The two phone lines are with different telcos, so I guess it could turn
into a pissing contest...
The pertinent point here is that a router loses sync when another router
is turned on and vice versa - could be noisy power supplies. Try
separating the routers and their supplies as far apart as possible.
|
They're in different rooms, in fact they're even on different rings.
However I have a lot of double sockets for the phone wiring. But both work fine
independantly for voice (can't hear any cross-talk).
--
Andy |
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Graham J
Guest
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| Posted: Sat Jul 12, 2008 1:57 am Post subject: Re: Two ADSL lines - only one works at a time! |
|
|
"Andy Pandy" <spam8times@wonderful.spam.invalid> wrote in message
news:6dphljF3q671U1@mid.individual.net...
| Quote: |
"Graham J" <graham@nospam.zen.co.uk> wrote in message
news:48768b77$0$26082$db0fefd9@news.zen.co.uk...
I've got two phone lines, both enter the house down the same cable from
the BT
pole.
Until recently I only had ADSL on one of the lines, and everything
worked
fine.
I've now got ADSL on the other line, but I've found that I can only use
one at a
time!
The new ADSL seems to work fine provided the router on the other line
is
switched off! As soon as I switch it on, ADSL drops on the other line!
And
yes
they are definitely plugged into separate phone lines. Voice is fine on
both
lines.
Any ideas? I've tried the test socket but it's the same there.
The two phone lines are with different telcos, so I guess it could turn
into a
pissing contest...
But who provides the ADSL services? Are they different ISPs, or the
same?
Different, I think. One's a company line, paid for by work so haven't got
a clue
who it is. The other (new one) is TalkTalk.
Test both from their respective master sockets, and report any failures
to
the (respective) ISPs. If the ISPs are competent they will get BT to to
investigate.
On the company line (the one I've had ADSL for ages on) I never have a
problem.
On the TT line I unplugged the bottom faceplate from the master socket and
plugged into the test socket and it makes no difference.
However, I'm not entirely sure this actually is the master socket. It
looks like
one, and has a test socket, but there are no capacitors in it. And when I
take
the bottom half of the faceplate off, most of the extensions in the house
still
work. So clearly the extension wiring is not isolated, so there could be a
fault
in the extension wiring.
|
Once you have taken off the bottom half of the faceplate, ONLY the test
socket should work - certainly no other extensions.
| Quote: |
When the company line was put in many years ago (before ADSL was even
available), I got a new double socket, I opened this and it has capacitors
for
both lines, but no test socket. I'm not sure whether this is actually the
master socket for both lines?
|
It would appear that this is the master socket for both lines. Each line
should have a capacitor and resistor (See:
http://www.wppltd.demon.co.uk/WPP/Wiring/UK_telephone/uk_telephone.html) the
purpose of which is twofold. (1) The capacitor carries the ring current to
the "bell wire" - but on most phones the bell wire is not actually used.
(2) BT's test equipment measures the impedance of the pair at the exchange.
If value matches that of the R and C the tester reports that the line to the
customer's premises is intact, otherwise it will suggest there is a fault.
There should also be a surge suppressor.
You should replace this double socket with two separate NTE5 master sockets
wired so that ONLY the incoming pair terminates on the screw terminals.
Then connect all the extension wiring to the removeable faceplate. Ideally,
use a faceplate filter so that all the extension phones are filtered and the
clean ADSL signal appears on the RJ45 socket; and connect your router to
that socket. BT will do this for you at a price. In theory it is their
property and you should not do the work yourself.
Then repeat the tests. If you still see failures, report exactly what
happens, in the form:
Power off both routers
Power on Line A router
Line A router reports ADSL sync and can make/receive phone calls without
problem
Power up line B router: does A retain sync? does B retain sync?
Repeat test in reverse order, ie power off both, power on B, then A, etc...
--
Graham J |
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James Egan
Guest
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| Posted: Sat Jul 12, 2008 2:51 am Post subject: Re: Two ADSL lines - only one works at a time! |
|
|
On Thu, 10 Jul 2008 22:47:36 +0100, "Andy Pandy"
<spam8times@wonderful.spam.invalid> wrote:
| Quote: |
I've got two phone lines, both enter the house down the same cable from the BT
pole.
|
I have the same to my house. One line is BT (isp adsl24) and one is
TalkTalk. If there's a blip in the power, the router connected to the
BT line will resync in a few seconds while the TalkTalk router will
take several hours. Last time it was four hours and the time before
that ten hours but eventually it synched and then everything works as
expected and can remain okay for weeks.
It is still something I am trying to resolve with TalkTalk. In fact
one of their support people phoned me up today to say they are looking
into it.
Jim. |
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Andy Pandy
Guest
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| Posted: Sat Jul 12, 2008 6:31 pm Post subject: Re: Two ADSL lines - only one works at a time! |
|
|
"Graham J" <graham@nospam.zen.co.uk> wrote in message
news:4877c92e$0$2929$fa0fcedb@news.zen.co.uk...
| Quote: |
However, I'm not entirely sure this actually is the master socket. It
looks like
one, and has a test socket, but there are no capacitors in it. And when I
take
the bottom half of the faceplate off, most of the extensions in the house
still
work. So clearly the extension wiring is not isolated, so there could be a
fault
in the extension wiring.
Once you have taken off the bottom half of the faceplate, ONLY the test
socket should work - certainly no other extensions.
|
Looking at the wiring more closely, it would appear that the cable from the
outside (ie both lines) goes into a small rectangular box (a choc block?), this
has two cables out of it - one goes onto an small ancient box (has GPO on it!),
and then this goes onto the NTE5. The other cable from the choc block goes onto
the double socket with the capacitors.
Now, this work was must have been done by BT when I moved in - since that's when
the company line and the double socket (new master?) was put in. So BT have
wired the new master socket direct off the choc block while leaving the old
master socket also directly wired off it!
| Quote: |
When the company line was put in many years ago (before ADSL was even
available), I got a new double socket, I opened this and it has capacitors
for
both lines, but no test socket. I'm not sure whether this is actually the
master socket for both lines?
It would appear that this is the master socket for both lines. Each line
should have a capacitor and resistor (See:
http://www.wppltd.demon.co.uk/WPP/Wiring/UK_telephone/uk_telephone.html) the
purpose of which is twofold. (1) The capacitor carries the ring current to
the "bell wire" - but on most phones the bell wire is not actually used.
(2) BT's test equipment measures the impedance of the pair at the exchange.
If value matches that of the R and C the tester reports that the line to the
customer's premises is intact, otherwise it will suggest there is a fault.
There should also be a surge suppressor.
You should replace this double socket with two separate NTE5 master sockets
wired so that ONLY the incoming pair terminates on the screw terminals.
Then connect all the extension wiring to the removeable faceplate. Ideally,
use a faceplate filter so that all the extension phones are filtered and the
clean ADSL signal appears on the RJ45 socket; and connect your router to
that socket. BT will do this for you at a price. In theory it is their
property and you should not do the work yourself.
|
I don't really trust myself to do it anyway - and it'll be a lot of rewiring. It
seems BT made this mess, but how will things stand with the new telcos sorting
it out?
Thanks.
--
Andy |
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Graham J
Guest
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| Posted: Sat Jul 12, 2008 7:26 pm Post subject: Re: Two ADSL lines - only one works at a time! |
|
|
"Andy Pandy" <spam8times@wonderful.spam.invalid> wrote in message
news:6drq1tF42nsdU1@mid.individual.net...
| Quote: |
"Graham J" <graham@nospam.zen.co.uk> wrote in message
news:4877c92e$0$2929$fa0fcedb@news.zen.co.uk...
However, I'm not entirely sure this actually is the master socket. It
looks like
one, and has a test socket, but there are no capacitors in it. And when
I
take
the bottom half of the faceplate off, most of the extensions in the
house
still
work. So clearly the extension wiring is not isolated, so there could
be a
fault
in the extension wiring.
Once you have taken off the bottom half of the faceplate, ONLY the test
socket should work - certainly no other extensions.
Looking at the wiring more closely, it would appear that the cable from
the
outside (ie both lines) goes into a small rectangular box (a choc block?),
this
has two cables out of it - one goes onto an small ancient box (has GPO on
it!),
and then this goes onto the NTE5. The other cable from the choc block goes
onto
the double socket with the capacitors.
Now, this work was must have been done by BT when I moved in - since
that's when
the company line and the double socket (new master?) was put in. So BT
have
wired the new master socket direct off the choc block while leaving the
old
master socket also directly wired off it!
When the company line was put in many years ago (before ADSL was even
available), I got a new double socket, I opened this and it has
capacitors
for
both lines, but no test socket. I'm not sure whether this is actually
the
master socket for both lines?
It would appear that this is the master socket for both lines. Each line
should have a capacitor and resistor (See:
http://www.wppltd.demon.co.uk/WPP/Wiring/UK_telephone/uk_telephone.html)
the
purpose of which is twofold. (1) The capacitor carries the ring current
to
the "bell wire" - but on most phones the bell wire is not actually used.
(2) BT's test equipment measures the impedance of the pair at the
exchange.
If value matches that of the R and C the tester reports that the line to
the
customer's premises is intact, otherwise it will suggest there is a
fault.
There should also be a surge suppressor.
You should replace this double socket with two separate NTE5 master
sockets
wired so that ONLY the incoming pair terminates on the screw terminals.
Then connect all the extension wiring to the removeable faceplate.
Ideally,
use a faceplate filter so that all the extension phones are filtered and
the
clean ADSL signal appears on the RJ45 socket; and connect your router to
that socket. BT will do this for you at a price. In theory it is their
property and you should not do the work yourself.
I don't really trust myself to do it anyway - and it'll be a lot of
rewiring. It
seems BT made this mess, but how will things stand with the new telcos
sorting
it out?
|
Which ISP provides the ADSL service on the line which does NOT have the
kosher master socket? You might be able to persuade that ISP to call out BT
to install a new master socket on that line, but I suspect this work is
chargeable, since it is simply upgrading an existing installation. I think
the point is debatable because a modern master socket defines the boundary
between the BT responsibility and yours as the housholder for any internal
wiring. If there is no master socket then there cannot be any clearly
defined divison of responsibility. You might be able to get BT to install a
new master socket; but in my experience you can't make their Indians
understand the concept that the installation is old and there is no master
socket.
For the line on which there is a master socket already installed, there is
by your explanation a fault, in that some phones on that line still work
even when the half-faceplate is removed. This fault arises from incorrect
wiring which you claim was carried out by BT when they wired up the new
master socket. Again, the difficutly of explaining this to BT's Indians
cannot be underestimated!
Since one of your telephone providers is not BT you might get a better
response from them.
There's no substitute for getting a competent technician on site. Recently
I had BT re-arrange the incoming wiring in order to accommodate some new
building work. Booked on Tuesday, carried out on Friday. Yes it is
chargeable (flat fee £99.99), but it did take the technician 2 hours, so
probably quite good value. (By contrast, I have booked the electricity
supply company to relocate their incoming feed; booked on Tuesday, site
survey not until 31 July, and a further 12 to 16 weeks delay before the work
can be carried out!!)
Rather than worry about the detail of the problem, you could ring their
sales department and ask for a relocation. Then when the technician arrives
simply get him to fit two brand new master sockets and remove all the old
stuff. If he can clearly see that the previous work was faulty, he may have
the option to waive the charge - particularly if you feed him tea and
biscuits.
Even if you simply ask for new master sockets to be fitted, it may be better
to start with their sales department, since you will probably get to speak
to somebody who speaks English.
--
Graham J |
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The Natural Philosopher
Guest
|
| Posted: Sat Jul 12, 2008 7:34 pm Post subject: Re: Two ADSL lines - only one works at a time! |
|
|
Graham J wrote:
| Quote: |
"Andy Pandy" <spam8times@wonderful.spam.invalid> wrote in message
news:6drq1tF42nsdU1@mid.individual.net...
"Graham J" <graham@nospam.zen.co.uk> wrote in message
news:4877c92e$0$2929$fa0fcedb@news.zen.co.uk...
However, I'm not entirely sure this actually is the master socket. It
looks like
one, and has a test socket, but there are no capacitors in it. And when
I
take
the bottom half of the faceplate off, most of the extensions in the
house
still
work. So clearly the extension wiring is not isolated, so there could
be a
fault
in the extension wiring.
Once you have taken off the bottom half of the faceplate, ONLY the test
socket should work - certainly no other extensions.
Looking at the wiring more closely, it would appear that the cable from
the
outside (ie both lines) goes into a small rectangular box (a choc block?),
this
has two cables out of it - one goes onto an small ancient box (has GPO on
it!),
and then this goes onto the NTE5. The other cable from the choc block goes
onto
the double socket with the capacitors.
Now, this work was must have been done by BT when I moved in - since
that's when
the company line and the double socket (new master?) was put in. So BT
have
wired the new master socket direct off the choc block while leaving the
old
master socket also directly wired off it!
When the company line was put in many years ago (before ADSL was even
available), I got a new double socket, I opened this and it has
capacitors
for
both lines, but no test socket. I'm not sure whether this is actually
the
master socket for both lines?
It would appear that this is the master socket for both lines. Each line
should have a capacitor and resistor (See:
http://www.wppltd.demon.co.uk/WPP/Wiring/UK_telephone/uk_telephone.html)
the
purpose of which is twofold. (1) The capacitor carries the ring current
to
the "bell wire" - but on most phones the bell wire is not actually used.
(2) BT's test equipment measures the impedance of the pair at the
exchange.
If value matches that of the R and C the tester reports that the line to
the
customer's premises is intact, otherwise it will suggest there is a
fault.
There should also be a surge suppressor.
You should replace this double socket with two separate NTE5 master
sockets
wired so that ONLY the incoming pair terminates on the screw terminals.
Then connect all the extension wiring to the removeable faceplate.
Ideally,
use a faceplate filter so that all the extension phones are filtered and
the
clean ADSL signal appears on the RJ45 socket; and connect your router to
that socket. BT will do this for you at a price. In theory it is their
property and you should not do the work yourself.
I don't really trust myself to do it anyway - and it'll be a lot of
rewiring. It
seems BT made this mess, but how will things stand with the new telcos
sorting
it out?
Which ISP provides the ADSL service on the line which does NOT have the
kosher master socket? You might be able to persuade that ISP to call out BT
to install a new master socket on that line, but I suspect this work is
chargeable, since it is simply upgrading an existing installation. I think
the point is debatable because a modern master socket defines the boundary
between the BT responsibility and yours as the housholder for any internal
wiring. If there is no master socket then there cannot be any clearly
defined divison of responsibility. You might be able to get BT to install a
new master socket; but in my experience you can't make their Indians
understand the concept that the installation is old and there is no master
socket.
For the line on which there is a master socket already installed, there is
by your explanation a fault, in that some phones on that line still work
even when the half-faceplate is removed. This fault arises from incorrect
wiring which you claim was carried out by BT when they wired up the new
master socket. Again, the difficutly of explaining this to BT's Indians
cannot be underestimated!
Since one of your telephone providers is not BT you might get a better
response from them.
There's no substitute for getting a competent technician on site. Recently
I had BT re-arrange the incoming wiring in order to accommodate some new
building work. Booked on Tuesday, carried out on Friday. Yes it is
chargeable (flat fee £99.99), but it did take the technician 2 hours, so
probably quite good value. (By contrast, I have booked the electricity
supply company to relocate their incoming feed; booked on Tuesday, site
survey not until 31 July, and a further 12 to 16 weeks delay before the work
can be carried out!!)
Rather than worry about the detail of the problem, you could ring their
sales department and ask for a relocation. Then when the technician arrives
simply get him to fit two brand new master sockets and remove all the old
stuff. If he can clearly see that the previous work was faulty, he may have
the option to waive the charge - particularly if you feed him tea and
biscuits.
Even if you simply ask for new master sockets to be fitted, it may be better
to start with their sales department, since you will probably get to speak
to somebody who speaks English.
|
Just rewire everything to some new master sockets properly. Its not hard.
BT don't really care as long as the wiring is good.
What they object to is having to undo customer bodges. Which it seems
you have.
"When in dubt, rip it out'
I have extensively rewuired BT incmings with cat 5 and god knows
what..BT's normal response is to say ..'oh dear, you should have used a
proper connector block there, I'll just fit that for you: But the
problem seems to be on the pole, so its not that thats causing it, and
yes a cuppa would be gratefully received mate'.
'
' |
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kraftee
Guest
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| Posted: Sat Jul 12, 2008 10:07 pm Post subject: Re: Two ADSL lines - only one works at a time! |
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Graham J wrote:
.. I think the point is debatable because a
| Quote: |
modern master socket defines the boundary between the BT
responsibility and yours as the housholder for any internal wiring.
|
Sorry to be picky with you G, but that point is no longer true, well maybe
for BT but not for Openreach.
Anything from the pole onwards could be chargable, dropwire going thru tree
in front garden...chargable, going thru tree in next doors garden, not etc.
I just can't wait for the arguments to start now they are actually rolling
out the external NTEs, it's going to get very...........how does one call
it.........interesting. Yet to see anything about a DSL filter to go with
it yet though. |
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The Natural Philosopher
Guest
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| Posted: Sat Jul 12, 2008 10:45 pm Post subject: Re: Two ADSL lines - only one works at a time! |
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kraftee wrote:
| Quote: |
Graham J wrote:
. I think the point is debatable because a
modern master socket defines the boundary between the BT
responsibility and yours as the housholder for any internal wiring.
Sorry to be picky with you G, but that point is no longer true, well maybe
for BT but not for Openreach.
Anything from the pole onwards could be chargable, dropwire going thru tree
in front garden...chargable, going thru tree in next doors garden, not etc.
I just can't wait for the arguments to start now they are actually rolling
out the external NTEs, it's going to get very...........how does one call
it.........interesting. Yet to see anything about a DSL filter to go with
it yet though.
Reponisibility for maintenance does not equal responsbility to pay. |
E.g. a tipper trick neatly removed my drop wire. BT fixed it, and the
insurance of the gravel firm paid it.
Or it would have been my fault. But not my responsibility to repair
TECHNICALLY.
BT may not even take responsibilty to *repair at its own cost* if you
dig up their ducts and break a million circuit optical fibre trunk... |
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Andy Pandy
Guest
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| Posted: Sun Jul 13, 2008 11:03 am Post subject: Re: Two ADSL lines - only one works at a time! |
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"Graham J" <graham@nospam.zen.co.uk> wrote in message
news:4878bf0e$0$2515$da0feed9@news.zen.co.uk...
| Quote: |
I don't really trust myself to do it anyway - and it'll be a lot of
rewiring. It
seems BT made this mess, but how will things stand with the new telcos
sorting
it out?
Which ISP provides the ADSL service on the line which does NOT have the
kosher master socket? You might be able to persuade that ISP to call out BT
to install a new master socket on that line, but I suspect this work is
chargeable, since it is simply upgrading an existing installation. I think
the point is debatable because a modern master socket defines the boundary
between the BT responsibility and yours as the housholder for any internal
wiring. If there is no master socket then there cannot be any clearly
defined divison of responsibility. You might be able to get BT to install a
new master socket; but in my experience you can't make their Indians
understand the concept that the installation is old and there is no master
socket.
For the line on which there is a master socket already installed, there is
by your explanation a fault, in that some phones on that line still work
even when the half-faceplate is removed. This fault arises from incorrect
wiring which you claim was carried out by BT when they wired up the new
master socket. Again, the difficutly of explaining this to BT's Indians
cannot be underestimated!
Since one of your telephone providers is not BT you might get a better
response from them.
There's no substitute for getting a competent technician on site. Recently
I had BT re-arrange the incoming wiring in order to accommodate some new
building work. Booked on Tuesday, carried out on Friday. Yes it is
chargeable (flat fee £99.99), but it did take the technician 2 hours, so
probably quite good value. (By contrast, I have booked the electricity
supply company to relocate their incoming feed; booked on Tuesday, site
survey not until 31 July, and a further 12 to 16 weeks delay before the work
can be carried out!!)
Rather than worry about the detail of the problem, you could ring their
sales department and ask for a relocation. Then when the technician arrives
simply get him to fit two brand new master sockets and remove all the old
stuff. If he can clearly see that the previous work was faulty, he may have
the option to waive the charge - particularly if you feed him tea and
biscuits.
Even if you simply ask for new master sockets to be fitted, it may be better
to start with their sales department, since you will probably get to speak
to somebody who speaks English.
|
TalkTalk are looking into the problem (they have been for a week now - at first
I didn't realise the connection between the two ADSL lines being in use).
They might end up sending someone out, I'll get the nice biscuits in!
--
Andy |
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